India works for digital inclusion through online services – OpenGov Asia



The Indian government has facilitated digital empowerment and inclusion by developing more than 3,500 electronic services across the country.

The number of electronic transactions of these services is around 91 million per day, according to the Ministry of Electronics and Computing (MeitY).

Some of these digital services include, among others, CSCs, DigiLocker, Jeevan Praman, DLC and mobile Is going.

Common Service Centers (CSC)

CHCs are the front-end access points for the delivery of government electronic services.

CHCs provide digital services to citizens close to their place of residence, which contributes to a digitally and financially inclusive society. Currently, around 310,000 CHCs across the country ensure that digital services are delivered in an accessible and affordable way.

They are creating digital empowerment by providing more than 350 services in education, health, finance and agriculture.

The CHCs have created employment opportunities for rural Indian youth. CHCs support financial inclusion (through ebanking, DigiPay, insurance and retirement), health services, skills development and e-commerce.


DigiLocker is an online document and certificate issuance and verification platform. This eliminates the need for physical documents.

Citizens who sign up for a DigiLocker account get dedicated cloud storage space that is linked to their Aadhaar (UIDAI) number. Organizations registered with DigiLocker can send electronic copies of documents and certificates such as, for example, driver’s licenses, voter IDs and school certificates directly to these lockers.

Users can also upload scanned copies of their old documents to their accounts. These legacy documents can be electronically signed through the government’s eSign facility.

DigiLocker aims to provide digital wallets to every citizen so that documents can be made available electronically in one place and accessible from anywhere and anytime.

Digital life certificate for retirees

The digital life certificate (DLC) for the retiree plan or Jeevan praman is a digital biometric service for retirees.

Retirees from central government, state governments or any other government organization can benefit from this facility. One of the main requirements for retirees after retirement is to provide certificates of life to authorized pension providers (such as banks and post offices). After that, their pension is credited to their respective bank accounts.

The DLC seeks to make this easier, by digitizing the process.

Mobile Seva

Mobile Is going is an e-governance initiative that enables interactions between government departments and Indian citizens.

The program includes a Mobile App Store to facilitate the process of deploying mobile applications suitable for the provision of public services through mobile phones. More than 4.12 government departments have been integrated into the platform for mobile governance services.

Unified Mobile Application for New Age Governance (UMANG)

To facilitate access to government services, the UMANG platform has been developed. It is a unified platform to provide major national services via mobile phones.

The platform allows citizens to access mainly G2C services of central government, states and Union territories, and local bodies from a single application. UMANG currently offers 336 government services. It aims to have more than 1,200 digital services available on its platform.


The government has started to use cloud computing. The MeghRaj initiative will accelerate the delivery of electronic services in the country while optimizing government spending on ICT.

He will ensure the development and deployment of e-governance applications. The architectural vision of the GI cloud encompasses a set of discrete cloud computing environments spread across multiple locations, built on existing or new (augmented) infrastructure and following a set of common government-issued protocols, guidelines, and standards.

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